Crabtree Hall Designs

Terms and Conditions of Sale


Mainland UK

Carriage is free for Mainland UK deliveries.

Unless otherwise stated, we expect delivery within 5 working days.

Non-Mainland UK

Please call or email for a carriage quote.

Returns Policy

If you change your mind about your purchase please contact us immediately.

If your order has not yet shipped, and includes no bespoke element, you may cancel it free of charge.

If your order has shipped and contains no bespoke element, the goods must be returned within 7 working days of receipt to the address we provide, at your own cost. Goods must be unused and in original packaging. Assuming goods are found to be fit for resale we will refund your order amount minus carriage costs.

Bespoke Pieces

If your order contains a bespoke element, it is likely there will be a charge to cancel/return your order. In some cases a refund may not be possible.

This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.


All prices shown are in Pounds Sterling (GBP).

We do not charge VAT. The price you see is the price you pay.

Whilst we try to ensure prices on our site are correct, Crabtree Hall Designs will not honour prices that have been improperly displayed, whether the result of human or technology error (including after you have submitted an order). If the pricing on your order is found to be incorrect you will be contacted and given the option to cancel your order.


All payments must be made in Pounds Sterling (GBP).

Payment must be received prior to despatch of goods.

Payment can be made online by credit or debit card through Paypal Checkout.

If you wish to pay by direct bank transfer or by cheque, please call or email for details.

Inaccuracy Disclaimer

Whilst we apply best endeavours to avoid it, there may be occassions when information on our website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Crabtree Hall Designs reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

All images on our website are for illustrative purposes only. It should not be assumed they accurately portray the item for sale. If you need clarification of a product description please contact us.

All items are hand made, as such measurements can vary slightly.

Contract of Sale

On entering your payment details and submitting your order, you are agreeing to our terms and conditions, and to be bound by the contract of sale.

As our order confirmation process is automatic, it does not represent an acceptance of the contract of sale on our part.

In the unlikely event that any part of your order is found to contain typographical errors, inaccuracies or omissions, we will contact you with the correct information and will not proceed with your order unless you agree to do so.

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